This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Microsoft Office system.
The primary findings from the study include:
1. IT decision makers report that users react positively to the benefits of the Office Fluent user interface. 2. Many organizations experience a short-term decline in user productivity but believe the benefits outweigh the challenges. 3. Most IT decision makers did not see a substantial increase in IT desktop resource demand. 4. The majority of IT decision makers use in-house training and self-service to support their deployments.
