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As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth. Download this paper to determine what service metrics are most relevant, investigate various strategic account reporting options and their impact to customers, understand what is needed in an effective reporting and analytics solution to facilitate services execution, and learn how many leading firms frame the intersection of services account practices and metrics by means of a six sigma customer dashboard methodology. |
