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Enhancing IT Support with Knowledge Management

CA SM
By : CA SM
INFORMATION
Published : Feb 13, 2008
Length : 11
Type : White Paper
 
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Overview :

The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.

To avoid time-consuming and costly mistakes in launching a knowledge management initiative, this paper highlights a few factors to consider to help ensure the success of the program.

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