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Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one. In fact, its complexity and asset-centric view of IT can present a significant hurdle for organizations seeking to use ITIL to improve their operational efficiency and the alignment of IT with their customers. Download this white paper to learn more about how to best approach ITIL. |
