research.cramsession.com/Knowledge Management

Personalized Portals: The Role of e-Intelligence in Federal Agency Collaboration

Government agencies today are focused on collaboration and how they can best share information and make it available to those who need it, while maintaining security. This white paper discusses the necessary elements of a personalized portal and how they are leveraged to enable e-intelligence. Includes case studies of the U.S. Air Force Portal and the U.S. Coast Guard Portal.

15 Minute Guide to Enterprise Content Management

The 15 Minute Guide to Enterprise Content Management (ECM) provides a nonpartisan look at the what, why, when, where, how and who of enterprise content management. This guide will give you the basics of ECM and its related technologies, tips for successful implementation.

Website Search -- 4 Steps to Deriving Measurable Benefits

The benefits to an effective search function on your website can be substantial. This white paper leads you through the process of designing and selecting your website search engine, in four easy steps.

A Short Guide to Wikis

This paper provides a brief overview of Wiki and its emerging importance in the business marketplace. It describes ways in which many major corporations are taking advantage of this new social software to transform their business practices, and lays out a short set of guidelines to consider before implementing your own Wiki solution.

Automating Product-Centric Decisions: RuleStream Advances the Technology of Knowledge Capture

The ability to harness intellectual property and product know-how is a key to competitive advantage. RuleStream appears to have broken through past technological barriers in rules-driven knowledge capture and reuse.

How Collaborative Technologies are Transforming Financial Services

A noted consultant recommends that, to be leaders in their industry, financial companies must implement collaboration technologies such as workflow, instant messaging and virtual workspaces. Download this free white paper to learn more about collaboration in financial markets.

Critical Factors for Deploying Real-Time Collaboration

To be leaders in their industry, financial companies must implement collaboration technologies such as workflow, instant messaging and virtual workspaces. Download this free white paper, written by a financial industry consultant.

Knowledge Management: The Power of Leveraging Information

Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.

X1 Desktop Search Platform: User-Centric Enterprise Information Retrieval and Action

This paper describes a new user-centric approach to managing structured and unstructured organizational documents and data. Focusing on end-user features offers significant benefits to corporations, their employees, and their IT managers.

Cost of Losing Information

The primary information management concern in the enterprise today is to ensure that the knowledge necessary to drive critical business processes is available where it needs to be, when it needs to be. The costs of failure to do this are high.

Butler Group on iWay Service Manager

iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.

Connectivity and SOA: Embracing Old Assets, Furthering the New

Service Oriented Architectures (SOAs) will provide greater flexibility for those utilizing them, but will also bring greater issues for data and functional connectivity. This paper contrasts and compares the capabilities of a point-to-point and an enterprise service bus approach.

On-Demand Document Management: 5 Tests To See If It's Right For You

If you realize the importance of managing those assets better, on-demand may be a more effective and lower cost alternative to installed software. But is it right for you?

Use Case: Chemcentral Corporation and SpringCM

On behalf of CHEMCENTRAL, SpringCM manages more than 1.2 million documents — growing by more than 50,000 new documents each month — such as Material Safety Data Sheets (MSDS), Certificates of Analysis (CoA), product updates, proofs of delivery, price letters, and invoices.

How SpringCM is Serving Healthcare

A New York based psychiatric hospital maintains a record system to manage basic data entry and patient information. However, the organization did not have a central source for patient records, accompanying doctors’ notes, x-rays or other relevant information. Download this case study and learn how they overcame this challenge.

Priority Solutions International implements SpringCM

Learn how web services integration enabled Priority Solutions’ clients and vendors to access documents in the SpringCM repository via the company’s self-service Web portal.

IBM DB2 Anonymous Resolution: Knowledge Discovery without Knowledge Disclosure

This white paper will examine the potential of a technological breakthrough to reduce trust-based risks and change the way organizations reach a harmonious balance between consumer privacy and information sharing.

IBM's Banking Data Warehouse and Basel II

This white paper will outline the components of the Banking Data Warehouse (BDW) and how they assist financial institutions to address the data modeling and data consolidation issues relating to the Basel II Capital Accord.

Project Management Beyond Microsoft Project

Microsoft Project has been the most popular project scheduling tool on earth. But have you ever wanted to share your task and collaborate on task details, requirement specification, design discussions or track the functional progress?

Enhancing Productivity of Product Teams

A Project Team creates mountains of data during project implementation. The effort required to maintain and collaborate this information is a challenge. Take a look at how we can wrap our arms around it.

Knowledge and Collaboration for Project Managers

Project knowledge and collaboration is the sharing of organized information within a team. A new approach that enables project managers to manage project schedules as well as knowledge without additional effort. Learn more with this informative paper.

Sustained Growth and Profitability Through Lean Product Lifecycle Management (PLM)

In today's process manufacturing environment, innovation is viewed as critical to sustainable growth and profitability. While open innovation is regarded as the answer, few companies can effectively measure the return on R&D investment, have acceptable product success rates, achieve acceptable promotional effectiveness, or have visibility into their compliance risks or operational readiness for new product launches.

Another Year on in the ILM Journey

Quocirca conducted two surveys separated by 12 months that looked at the data management infrastructure of UK and Irish businesses and how this was linked to their ability to respond to the whims of the regulators. In the year between the two surveys a lot had changed.

Presenting a Real-Time Enterprise for Your Company

This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.

Evaluating Financial Management Software - Is It Time for a Change?

This white paper walks through the key areas of a financial management solution so when you are evaluating current and future financial management software, you are prepared to avoid challenges and maximize your investment.

Ensure the Integrity of your Content: ProofMark System Technical Overview

This paper details the processes by which ProofMark tags electronic records with a self-validating cryptographic seal that acts as a "tamper indicator" based on a true and provable time-reference datum. With this it is able to provide instantaneous and irrefutable proof of authenticity, no matter where the data resides or who has controlled it.

Knowledge Centered Support: A Best Practice-Base to Knowledge Management

Take a best practice approach to knowledge management with Knowledge Centered Support: understand the major benefits and principles of effective Knowledge Centered Support. Read this step-by-step guide for implementing a solution to increase efficiency and end-user satisfaction and reduce total cost of ownership.

Using On-Demand Collaboration Technology To Accelerate Your Business

In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This is certainly evidenced in a recent survey in which the majority of respondents confirm that on-demand collaborative tools can accelerate business processes and help knowledge workers work better, faster and cheaper.

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point

Despite the ease and enthusiasm with which knowledge workers have embraced Web collaboration, user-driven integration can only go so far. It is imperative that CIOs take control of their collaboration deployments now and weave collaboration solutions deep into the fabric of their business processes and enterprise software strategies.

WebEx Support Center: Remote Support Security Overview

The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.

Survival of the Fittest: Move Beyond FTP

In a world where only the fittest survive, Axway can help. Our Managed File Transfer Survival Guide gives you a step-by-step plan for building a business case to ensure your success in managing the integrity of your data infrastructure. Download your complimentary survival guide today!

Tapping the Power of Web Portals for Improved Government Services to Constituents

Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before. Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.

A Guide to Understanding Messaging Archiving

Messaging archiving can help organizations solve all of these problems and can satisfy a wide range of legal compliance, regulatory, storage management, knowledge management and other problems. This Osterman Research white paper discusses the several reasons to implement a messaging archiving system and provide an overview of Sunbelt Software’s offering focused squarely on the archiving space.

Don't say Web 2.0, say Intranet 2.0

There is a lot of interest at the moment in Web 2.0, a catch-all term for ways of making websites much more dynamic and socially interactive. What is a pity is that all the jargon about mash-ups and social media might suggest opening up your online presence this way will require lots of investment in arcane or unproven technology.

8 Steps to Image Exchange

As check electronification progresses, image exchange capability is becoming a business imperative for financial institutions of all sizes to remain competitive. It is evident that this is the direction in which the industry is moving.

Accelerating Sales and Marketing with Web Collaboration

Thanks to the expanding global workforce, heightened competition and the continued need to cut costs and drive productivity, companies today are facing myriad new challenges. Web collaboration is increasingly becoming an indispensable tool in accelerating sales and marketing processes while simultaneously reducing costs.

Citrix GoToMeeting Corporate Product Overview

In this overview, read about the benefits of GoToMeeting Corporate, and how it can transform the way online meetings and Webinars are conducted through its unique approach to functionality and cost.

HyperOffice vs. Microsoft Sharepoint

This document presents a convincing argument why HyperOffice is better suited to the needs of a growing business as opposed to SharePoint. A point-to-point comparison is presented, proving how HyperOffice outdoes SharePoint in terms of feature-set, while costing substantially less and requiring less implementation efforts.

Raising the Bar for Training and Productivity with Web Collaboration

Today's trainers are looking for a fresh approach to online training that lets them launch sessions easily, both proactively (in advance of learning) and reactively (as an educational need comes up). They need interactive online tools that let them deliver and collect feedback, tools that are simple to use for both instructors and attendees. And, always, they need to keep their eye on costs, because even as the need for training rises the budgets for doing so are often on the decline.

The Limitations of Content Caching on Traditional CDNs

This white paper outlines the limitations of proxy cache networks, presents the attributes and benefits of an ideal solution, and suggests that BitGravity has designed a content delivery system that addresses the needs in marketplace at an affordable price.

Using RenderX for TransPromo in a High Volume Statement Print Application

If you're producing transactional customer communications such as statements, invoices, policy notifications, or shipping documents, you probably already have some of the basic elements you need to start using TransPromo to take your marketing campaigns to the next level. TransPromo advertising in a PDF, PostScript and AFP electronic and print format can easily be injected into your application with RenderX.

Integrating RenderX XSL FO Technology with iText for High Performance Dynamic Forms Generation

This paper presents a complete, generic framework for creating modifiable, flowing PDF forms, based on XML content and standard XSL templates. It requires no programming to generate dynamic, fillable, custom PDF forms by mapping some RenderX XSL FO extensions to form elements.

Innovation Through Collaboration with Lotus Notes

Collaboration. It is the critical element to success and IBM Lotus software is at the forefront. With collaborative innovations that enable users to work the way they want to, Lotus software offers a compelling portfolio that is based on open, integrated and secure solutions.

Simplify Your Desktop

Lotus Notes software helps you access information more easily, work more productively and collaborate more effectively than ever before. It is a collaborative business tool that supports your ability to focus on what matters most to your business: innovation. It achieves this through innovative functionality and an intuitive, compelling user experience.

The Top 10 Reasons To Choose IBM Collaboration

People drive your business. Whether you are a customer, supplier, owner, or employee, it is cultivating and maintaining those people relationships within and beyond your company that determine how well you will fare in the marketplace. This is why IBM knows that it is important that you have ultimate choice and flexibility to work the way you want.

Lotus Connections Reinvigorates the Community of Business

The productivity and bottom line of most businesses have benefited greatly from the increasing pace and pervasiveness of technological support. In the process, the community that characterizes and supports businesses of all sizes has been given short shrift. In this Clipper Group paper, read about IBM Lotus connections, the tool that will help your team to collaborate as efficiently as possible.

Achieving Tangible Business Benefits with Social Computing

In the age of Web 2.0, Internet users are rewriting the rules of social interaction, using blogs, forums, and social bookmarking for sharing information and sustaining relationships across borders. This IBM white paper looks at how organizations can achieve tangible business benefits through embracing these technologies.

Putting Web 2.0 Technology to Work

With open, flexible Web 2.0 technologies from IBM, organizations from all over the world are adding a new dimension of imagination and innovation with these advanced collaborative tools. Learn how you can benefit from social software and team-based collaboration that is helping companies to ride the Web 2.0 wave to collaborative freedom.

Beyond Converged Networks: Driving User Productivity Through Unified Communication and Collaboration

Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. This paper reviews how by providing users with a single, integrated experience across both business applications and communications and collaboration tools, organizations can cultivate more dynamic and flexible business systems.

Enhancing IT Support with Knowledge Management

The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.

A Powerful, Flexible Solution to Optimize SharePoint 2007

SchemaLogic Enterprise Suite for Microsoft SharePoint 2007 (SES) resolves SharePoint issues by providing a framework that enables companies to model and connect the structures and relationships of the metadata across the entire SharePoint environment. SES continuously updates and synchronizes metadata across SharePoint site collections, Web applications and farms by leveraging and extending SharePoint’s native capabilities.

Chevron: Staying On Top of the Energy Industry

Chevron and its subsidiaries use Microsoft SharePoint 2007 to share and exchange information. Yet, it was still a challenge for offices in one part of the world to use materials created by an office in another part of the world. And, the amount of information, shared electronically, was growing exponentially. As a result, the company faced a bit of chaos and a productivity hurdle that begged for more muscle.

Chevron Chooses SchemaLogic for Corporate GIL3 Initiative

SchemaLogic of Kirkland, WA, provider of business semantics management software, announced that Chevron has chosen SchemaLogic Enterprise Suite as a critical software component for Phase 3 of the company's third-generation Global Information Link (GIL3) initiative. This strategic initiative defines Chevron's overall information management strategy, global hardware and software architecture and operating environment.

A Remedy for Big Pharma: A SchemaLogic Case Study

For one of the largest medical research companies in the world, an integrated, global Enterprise Content Management suite of products became essential to locate content growing at an exponential rate. The company conducts massive research projects that marry science with the human experience to develop medications which help people around the world manage their health, live better, and in some cases, cure illness.

Associated Press: Monetizing Media Content Online

The Associated Press, like all publishing and digital media companies, must work rapidly to meet the demands of a shifting media landscape. An exploding wave of free content on the web meant that AP not only had to deliver more content online, but needed to create more relevance and niche content in order to update traditional ad revenue models with targeted web-based products and more potential for advertising dollars.

How US Firms are Collaborating on the World's Largest Construction Projects

Over the past three years there has been a sharp rise in the number of mega projects in boom markets such as the Middle East, and Asia. This has presented the opportunity for US firms to play a leading role in some of the most ambitious construction developments ever undertaken.

Breaking 'The Gartner Code': The Fact and the Fiction Behind Print Reviews

In 2001, the international research group, Gartner released a briefing paper titled 'Rightsizing Output Fleets – The Hidden Gold Mine'. This research paper identified total print costs to be as much as 1-3% of an organization's revenue, a figure far higher than anyone had previously suggested. Gartner argued that print costs are so high they offer a 'goldmine' for any procurement or IT manager looking for savings.

Information Security: Keeping MFDs Watertight

The uninhibited flow of information within today's business environment has become a prerequisite of an organization's success and smooth operation. But within every organization, some of that information will be sensitive, and ensuring its safekeeping involves a comprehensive security policy. Like water coursing through a pressurized system, information has an unnerving habit of 'leaking' out through unchecked weak spots which have been identified and exploited by unscrupulous individuals.

The A3/Tabloid Document: Perception versus Reality

As offices review their office printing costs, one significant area almost entirely overlooked is the cost of having A3 devices. The perception is that the A3 document is as necessary to our office printing needs as power-steering is to our cars. The reality, as evidenced by NewField IT's review of more than 70,000 devices supporting over 200,000 users, is that A3 output in the office is remarkably low – less than 2.5% of total page volumes on average.

Colour in the Office: Document Fairy Tale or Cost Demon?

The printer salesman began his pitch: "Once upon a time there was a poor, dull document that was of interest to no-one. Its vital information was ignored by one and all, and it stayed unloved and unlovely at the bottom of a drawer in the kingdom of Officeland." NewField IT is an independent consultancy practice with primary data covering 28 countries and over 70,000 devices. In this paper, they take an impartial look at the use of colour in an office, its advantages and the cost to a business.

Legally Overweight? Optimizing a Law Firm's Filing Environment

For the human body to work at its full potential, it needs to be in good shape. Carrying excess fat, as we all know, leads to poor physical and mental performance, and the same could be said to be true of our workplaces. A healthy – and happy – office is one that is lean and fit, where the job in hand can be carried out with energy and efficiency, and where each part of the overall system functions effectively.

The Managed Print Service Game: How to Play and Win

There has been an increased interest in companies adopting Managed Print Services to improve efficiency and reduce costs. Industry analysts have produced substantial amounts of material on the benefits and reasons why one should go down this road... but have they been listening to vendors too much?

Converting Service Calls Into Sales with Real-Time Offer Management

Read about the concept of real-time offer management, and how service-intensive companies are using it to transform inbound customer service calls into sales opportunities. The idea is to empower call centers and Web portal applications with relevant, timely, personalized offers.

Creating Your Corporate eLibrary

Corporate librarians are faced with many challenges today. They are not only asked to be knowledge experts, they also need to be information providers, technology consultants and project managers. Building an eLibrary involves more than simply assembling a collection of resources.

B-to-B Lead Generation Insights from MarketingSherpa

In a free audio/video Webcast with MarketingSherpa’s Anne Holland, learn valuable, tested B-to-B marketing tips, including how to stop spending too much on SEM while making your remaining SEM budget work harder... how to make prospects pay attention to your content... the key difference between case studies and success stories... when—and why—you should consider removing the registration page... and more. Don’t miss these proven tips—watch the free 30-minute Webcast now.

Lead Management Heroes: How Acteva and IDology Achieved Significant Results with Marketo

In this free marketing Webcast, learn how two very different companies used lead management technology to significantly increase conversion rates—by as much as 500 percent! Discover: key criteria for selecting a lead management solution... how to get up and running quickly, while avoiding needless costs... how to achieve the marketing results you want—and make it easy to access those numbers anytime. Find out what lead management can do for your company. View this free Webcast now.

Using Digital, Web 2.0 Tactics to Boost B2B Marketing Results

In this free 15-minute podcast, Laura Ramos of Forrester Research explains how B2B marketers can leverage Web 2.0. Listen at your desk or on the road and discover: how to enhance marketing ROI by driving real engagement and dialog ... how to reach key decision-makers ... reasons behind the move from demand generation toward more organic demand management ... and more. Understanding Web 2.0 tactics is a must for B2B marketers who want to compete. Find out why; listen to this free podcast now.

Coordinating Marketing and Sales Across the Entire Revenue Cycle

In this free IDC analyst report, discover why coordinating the activities of marketing and sales—from day one of the revenue cycle—is essential for profitability. Learn how to stop the revenue loss that occurs during a prospect handoff; how to give sales the freedom to target more efficiently, while enabling marketing to build better prospect relationships; and how to choose software that tightens the marketing/sales alignment. Download your copy of this insightful report now.

Success Factors for Highly Effective Inside Sales Teams

This free white paper reveals that more than half of all inside salespeople have less than 2 years of experience—with annual turnover close to 50%. You can’t change that, but you can back your team with superior planning. Learn 3 critical factors that can make or break your inside sales effort; the 6 building blocks of an effective sales team; and how formulating a strategic plan can help ensure your team’s success. Download now—and start building a world-class inside sales team.

Social Networking: Brave New World

According to recent surveys, employee social networking is growing rapidly. Learn the pros and cons of employee social networking, from creating business development opportunities to just goofing off. Also, learn how social networking is raising new challenges for enterprise security, and the distinct advantages of implementing MessageLabs Web Services.

Microsoft Communication and Collaboration: Working Together in the New World of Work

In this white paper, explore the Microsoft® communication and collaboration platform and see how it offers a flexible solution set to businesses of all types.

Secure Cross-Enterprise Knowledge Sharing using SharePoint

Trading partner networks span the globe, making secure knowledge sharing a driving factor in everyday business. Achieving the right balance of information protection with secure information sharing is paramount to success. Enable your extended organization to share information more effectively and efficiently with Exostar’s secure SharePoint on-demand solution – ForumPass 4

Microsoft® Communication and Collaboration: Working Together in the New World of Work

Living in a connected world, many of the economic and intellectual barriers that once separated the world’s businesses no longer exist. Free trade, growing labor markets, increased capital, and business and technology standards contribute to a worldwide information-based economy. People and businesses work together in ways never before possible. As local economies adapt to this new world of work, certain worldwide trends emerge. These trends define how your company conducts business and how you work with information and other people.

Learn more by downloading this paper.

Lower Project Costs & Time: A Guide to Selecting the Right Option for Your Technology Rollout

Learn how to minimize project costs and time for your nationwide and global technology deployments.

Email Retention and Archiving:Manage E-Records, Minimize Workplace Risks & Maximize Compliance

Failure to strategically manage email can be costly for any businesses. Learn about the risks of poor email management, and how to implement a comprehensive, best practices-based email retention policy. Enforce your policy by implementing MessageLabs Managed Email Archiving Service to minimize email risks and maximize compliance with organizational, legal, and regulatory rules.

THE ALIGNMENT-FOCUSED: ORGANIZATION BRIDGING THE GAP BETWEEN STRATEGY AND EXECUTION

This paper discusses how businesses can implement best practices using strategy management software – one of the cornerstones of effective performance management – to systematize these practices across a department or the entire enterprise consistently. In short, the paper shows how to foster an alignment-focused organization. It will also explore the value of deploying strategy management software as part of a larger corporate performance management solution that encompasses business planning and consolidation, profitability and cost management, spend analytics, and governance, risk, and compliance.

E-Learning Best Practices

The e-Learning industry has grown tremendously since the early days of computers and the Internet. Today there are lots of products and services out in the market place from which to choose. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems.
The document is not meant to be the complete source of information on e-Learning nor will these guidelines be suitable for every single situation. This white paper has been created as a learning aid help you get started.
These findings represent the research, experience, and techniques gleaned from working in e-Learning since its infancy in the late 80’s to today. At the end of the paper, Bob Goldschneider, Director of Business Development at SyberWorks, Inc., will provide a summary and closing remarks.

Online Training Case Study

This blind case study focuses on the operations division of a Fortune 500 company had significant challenges training its franchisees. They struggled with an 8 to 12 month backlog in providing training for their new franchisees coming on board. Anecdotally, when they did get around to training new people, the requirements and curriculum were outdated and in the process of being revised. Their franchisees and employees were never current on updated company policies and procedures. These franchises were spread all over the country, so it was costly to train their franchisees using traditional onsite training methods.

Fairchild Semiconductor, Inc. Case Study

Claudia Innes, Corporate Marketing Director for Fairchild Semiconductor, Inc. discusses their use of the SyberWorks Hosted e-Learning Solution to create a marketing-information portal to provide marketing and performance support for their sales staff, sales engineers, partners, and distributors in the power-supply segment.

Service Master Clean, Inc. Case Study

Kevin Lange, Director of Field Training at Service Master Clean, Inc., talks about his company's training program and the organizational drivers that led them to consider an e-learning program and to choose the SyberWorks Training Center Learning Management System to manage their training.

Microsoft Windows Vista Cost and Benefit Estimator

This business-value discussion tool is designed to help quantify costs and benefits with Windows Vista.

Microsoft Assessment and Planning Tool

The Microsoft Assessment and Planning Solution Accelerator (MAP) tool makes it easy for you to assess your current IT infrastructure and determine the right Microsoft technologies for your needs. The data and analysis provided by this tool can help simplify planning a Windows Vista migration.

Deliver Optimal Service Quality and Experience to Drive World-Class Customer Satisfaction

As new services emerge, point solutions become costly. Even if providers have tools to measure performance, availability and quality of the network and its services, most still lack an understanding of each subscriber’s actual service experience.This white paper discusses how IBM's service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.

Enhance Service Quality and Increase Customer Loyalty Through Proactive Management

This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.

Rapidly Deploy New Services with Confidence in Service Quality

To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.

Common AAA Platform Provides Important Key to NGN Success

Among the most significant challenges facing service providers as they migrate from their legacy infrastructures to next-generation networks is delivering high-quality services across a variety of legacy and IP access technologies.

The top 10 misconceptions about performance and availability monitoring

Today's enterprises depend on the availability and performance of their mission-critical business services. If these services suffer from degradations in performance or fail completely, companies are subject to lost revenues and decreased customer satisfaction. In order to avoid these undesirable outcomes, IT departments must adopt effective monitoring strategies without actually making problems worse.