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Results 1 - 25 of 95 matches |
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10 Best Practices for IT Request Management |
| By : newScale |
Published Date: Nov 15, 2007 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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4 Ways HP Productivity Tools Can Help Increase IT Availability |
| By : HP |
Published Date: Aug 07, 2007 |
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So many IT projects, so little staff. That's the problem for an increasing number of IT teams as they work to meet the growing demand for their services – all too often without a corresponding increase in budget for staffing. This paper explores how HP resources such as device self-maintenance, Web-based printer management and consolidated print drivers can help take the pressure off.
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8 Ways Every Solution Provider Can Profit from Rollouts Now |
| By : OnForce |
Published Date: Apr 19, 2007 |
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“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
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8 Ways On-Site Service Can Drive Revenue Now |
| By : OnForce |
Published Date: Sep 17, 2007 |
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Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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A Dynamic Force for Optimizing IT Operations |
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As IT's role is morphing away from being a cost center towards being a competitive business enabler, making wise investments in technology can enable a more collaborative and automated way of working. See why Enterprise Management Associates (EMA) says HP's integrated ITIL-based service lifecycle approach reflects a strong sense of modularity and flexibility in support of CMDB deployments, intelligent analytics, automation, and business alignment.
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Alcatel-Lucent Case Study |
| By : HP |
Published Date: Mar 08, 2007 |
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With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.
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An Opportunistic Entry Point into IT Process Automation |
| By : LANDesk |
Published Date: Nov 16, 2006 |
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As IT departments work to transition from "firefighting mode" to becoming more proactive and responsive, a key step along the path is to implement labor-saving automation tools that allow more tasks to be done more rapidly, using fewer resources and with greater predictability and reliability.
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AT Kearney: Building a Platform for Better Gov't Services at Lower Cost |
| By : SAP |
Published Date: Jun 04, 2007 |
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An AT Kearney 2007 study on shared services in government. The image of the public sector as slow to innovate is rapidly becoming a thing of the past as governments are using advanced technology to consolidate back-office functions, concludes this new report. This study, conducted independently by A.T. Kearney with sponsorship from Cisco®, has uncovered major service improvements and cost reductions as a result of "shared services".
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Benefits to the ITIL Approach to Service Management |
| By : HP |
Published Date: Mar 14, 2007 |
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This guide includes a series of articles from CIO.com, providing an overview of ITIL and how organizations are applying it to improve service delivery processes and drive business success. Includes an HP ad and links to HP resources.
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Best Practices and Tools to Automate Data Center Security and Compliance |
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IDC shares best practices and recommendations on how IT can gain a consolidated security and compliance view across all of the devices and align data center automation, change management, and process workflows across "IT silos" to deliver compliance assurance and improved security practices. Enhance security and improve compliance visibility through automation across the IT service lifecycle.
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BMC Software Solutions Integrate and Automate ITIL Best Practices |
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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Breaking Through the Dissimilar Hardware Challenge |
| By : Symantec |
Published Date: Aug 30, 2006 |
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IT administrators need to minimize downtime for critical IT services by rapidly recovering entire systems to dissimilar hardware platforms or virtual environments. Symantec Backup Exec System Recovery Server Edition combines the speed and reliability of disk-based, bare-metal Windows system recovery with dissimilar hardware restoration and lights-out operation.
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Bridging the Value Gap Between IT and Business |
| By : IBM |
Published Date: Apr 05, 2007 |
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Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
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Bringing Humanity Back to the Web |
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In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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Business Process Management: The Key to ITIL Success |
| By : LANDesk |
Published Date: Dec 11, 2006 |
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This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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Butler Group on iWay Service Manager |
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iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.
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Results 1 - 25 of 95 matches |
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