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Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers. |
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Results 1 - 25 of 65 matches |
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Balanced Scorecard Design Toolkit |
| By : AKS-Labs |
Published Date: Mar 14, 2007 |
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Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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The Future of the Loyalty Industry |
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The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
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The Performance Manager: Turning Information into Business Performance |
| By : Cognos |
Published Date: Jan 29, 2007 |
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The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
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5 Ways ERP Can Help You Implement Lean |
| By : Epicor |
Published Date: Apr 19, 2006 |
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Why is Lean so popular? Because it delivers what manufacturing companies truly need in today's highly competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity and enhanced customer service.
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Executive Guide to Understanding Business Requirements |
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This white paper is structured so that each page is its own "mini-white-paper" but each is also part of a total look at better structuring requirements documents, processes and content completeness. At the end of this paper is a one page "tear-out" summary which is both a shortened distillation of the content, and a diagnostic tool to start a peer discussion on your organization's performance.
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Learn the Secrets of Competing with Larger Financial Institutions |
| By : IBM |
Published Date: Mar 24, 2005 |
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It’s tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with solutions tailored for community banks. Click now and receive the new 18-page report from TowerGroup on CRM Metrics and how smart banks measure success.
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The CMO's Strategic Agenda Benchmark Report |
| By : IBM |
Published Date: Oct 17, 2006 |
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Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
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Controlling Excel Chaos With Business Intelligence |
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This paper describes how to leverage WebFOCUS business intelligence software to generate Excel spreadsheets directly from enterprise data sources, consolidating large amounts of data, performing complex calculations, and creating advanced structures like PivotTables.
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Migration Made Easy: Switching VAN Providers Without the Fire Drills |
| By : Inovis |
Published Date: Jul 18, 2007 |
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The challenges presented by multiple Value-Added Networks (VANs) and managing diverse trading partners create barriers to the efficiencies promised by EDI. Multiple providers mean multiple points of failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement.
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Results 1 - 25 of 65 matches |
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