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Results 1 - 25 of 35 matches |
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10 Best Practices for IT Request Management |
| By : newScale |
Published Date: Nov 15, 2007 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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Quick Guide to Driving Business Value from ITIL Initiatives |
| By : Bomgar |
Published Date: Jan 29, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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BMC Software Solutions Integrate and Automate ITIL Best Practices |
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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CMDB Adoption in the Real World: Just How Real Is It? |
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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Can You Really Get ITIL Out of the Box? |
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You don’t have to be skeptic of the ITIL implementation promises. This paper from BMC Software examines the people, processes, and technology issues associated with getting ITIL up and running in your organization. It also demonstrates how you can obtain technology that addresses those issues and delivers a substantial portion of ITIL right out of the box.
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ITIL v3: Managing Application and Infrastructure Changes |
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IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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ITIL Version 3 and the IT Service Catalog |
| By : newScale |
Published Date: Aug 06, 2007 |
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Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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ITIL and CMDB Synergy: Enhanced Service Management |
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IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
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Manage IT from a Business Perspective: Latest Best Practices from ITIL |
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The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
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2008 IP Telephony Deployment Best Practices |
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In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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9 Steps to Implement a Successful CMDB Project |
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Simply click the title to receive this whitepaper which lays out a prescriptive nine-step plan describing how to implement a CMDB, including best practices that may be used to educate staff and design an effective CMDB project plan.
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The Next Chapter in IT Service Management ITIL v3 |
| By : HP |
Published Date: May 15, 2007 |
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This 10-page paper discusses why ITIL is important, why it was time for an update and what changes are introduced in ITIL V3. It also provides the inside story of ITIL v3 in the making and an introduction to the HP authors.
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What Is ITIL and Why You Should Care |
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ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, what ITIL is, who controls its contents, who are the biggest users, and why you should care.
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Alcatel-Lucent Case Study |
| By : HP |
Published Date: Mar 08, 2007 |
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With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.
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Business Process Management: The Key to ITIL Success |
| By : LANDesk |
Published Date: Dec 11, 2006 |
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This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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Benefits to the ITIL Approach to Service Management |
| By : HP |
Published Date: Mar 14, 2007 |
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This guide includes a series of articles from CIO.com, providing an overview of ITIL and how organizations are applying it to improve service delivery processes and drive business success. Includes an HP ad and links to HP resources.
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Change Management + Control = Higher Availability |
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It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability. Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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Developing the Business Value of ITIL |
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This white paper, a sequel to 'Developing the Business Value of ITIL Part 1', focuses on the importance of developing a business case, and an ROI (return on investment) to justify ITIL best practice initiatives. Survey results are included from Evergreen Systems' last survey on when, how and why companies develop business case metrics to justify ITIL initiatives.
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Enhance BMC Change Management with Closed-Loop Control |
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Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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First American Corporation Success Story |
| By : HP |
Published Date: Jul 14, 2005 |
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First American Corporation utilized HP's High Performance ITSM Simulation and education services to allow IT staff to experience firsthand how ITIL processes dramatically improve business performance.
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Results 1 - 25 of 35 matches |
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