Home >
> Customer Satisfaction |
 |
|
|
|
Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products. |
 |
|
Results 1 - 25 of 54 matches |
Sort Results By : Published Date | Title | Company name |
|
|
Discover Retail 'Megatrends' For 2010 |
| By : IBM |
Published Date: Dec 17, 2004 |
|
Empower consumers. Increase productivity. Profitably compete in a saturated market. Today, mid-sized retailers need powerful tools to conquer a turbulent environment. IBM can help with tailored solutions. Click for information and a complimentary copy of National Retail Federations's report, "Deeper Customer Insight" - an in-depth look at five retail megatrends of 2010.
Download Now
|
 |
|
|
|
|
|
|
|
The CMO's Strategic Agenda Benchmark Report |
| By : IBM |
Published Date: Oct 17, 2006 |
|
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
Download Now
|
|
|
|
|
Why Advocacy Matters to Retailers |
| By : IBM |
Published Date: Jan 02, 2008 |
|
In a 2007 poll of nearly 200,000 consumers, IBM found that retailers who integrate customer-focused initiatives are more likely to turn regular consumers into brand advocates and outperform their competitors. Download the white paper and find out what key retailer attributes drive consumer advocacy.
Download Now
|
|
|
|
|
Cashless Self Checkout: A Growing Trend That May Be Right For You |
| By : IBM |
Published Date: Jan 08, 2008 |
|
According to Selfserviceworld.com, 50 percent of consumers prefer to use credit cards at self-checkout counters. As credit card usage continues to rise, it's beneficial for retailers to consider non-cash methods of payment. Download the white paper and see how self-checkout solutions from IBM can help increase sales and improve customer satisfaction.
Download Now
|
|
|
|
|
|
|
|
|
Do Smart Cards and Loyalty Systems Really Mix? |
|
|
This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace.
Download Now
|
 |
|
|
|
Growing Opt-in Lists: Turning Web Browsers into Buyers |
|
|
Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
Download Now
|
 |
|
|
|
Human Resource Management and the Cellular Retailer |
|
|
The best way to take control of employee management is to automate human resource (HR) processes, including time tracking, schedules, and payroll calculation. This document addresses the key points that cellular retailers, wholesalers, and master agents need to know about implementing and using CellularManager's centralized web-based HR management system.
Download Now
|
 |
|
|
|
|
|
Have Loyalty Cards Peaked? |
|
|
Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
Download Now
|
|
|
|
|
How to Acquire Satisfied and Loyal Online Customers |
|
|
This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
Download Now
|
 |
|
|
|
Helping Contact Center Agents Improve First Contact Resolution |
|
|
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
Download Now
|
 |
|
|
|
|
|
10 Best Practices for IT Request Management |
| By : newScale |
Published Date: Nov 15, 2007 |
|
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Download Now
|
 |
|
|
|
|
|
|
|
MarketSharp Builds Customer Sales and Satisfaction with Easy Online Events |
|
|
Generating qualified customer leads and reaching more prospective customers is tough for most businesses. To gain new prospective customers, MarketSharp salespeople routinely traveled to distant cities to conduct in-person sales seminars. Any time they traveled, it could be a three-day ordeal for a one-day event. The travel costs and productivity losses were terrible.
Download Now
|
 |
|
|
|
|
|
Problem Discovery & Product Objections |
|
|
All products have deficiencies. Don't get too worked up over it. Successful technology companies master the art of overcoming objections by making them seem trivial in the grand scheme. How do they do it? By asking the right questions early in the sales cycle.
Download Now
|
 |
|
|
|
Power to Improve Everything: Enabling the Customer-Centric Enterprise |
| By : Verint |
Published Date: Oct 10, 2007 |
|
What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind? If it isn’t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company.
Download Now
|
 |
|
|
|
QoS, QoE and Total Customer Experience |
| By : MASERGY |
Published Date: Jul 03, 2007 |
|
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
Download Now
|
 |
|
|
|
|
| |
|
|
|
Results 1 - 25 of 54 matches |
Sort Results By : Published Date | Title | Company name |
Home >
> Customer Satisfaction |
|
<< Start < Previous 1 2 3 Next > End >>
|
More Enterprise Applications Topics |
Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management |
|
|
Learn about white paper lead generation opportunities
