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Results 1 - 25 of 54 matches |
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Growing Gift Card Demand Evokes Change |
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Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
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Still Struggling to Reduce Call Center Costs Without Losing Customers? |
| By : SAP |
Published Date: Sep 13, 2007 |
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Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
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AT Kearney: Building a Platform for Better Gov't Services at Lower Cost |
| By : SAP |
Published Date: Jun 04, 2007 |
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An AT Kearney 2007 study on shared services in government. The image of the public sector as slow to innovate is rapidly becoming a thing of the past as governments are using advanced technology to consolidate back-office functions, concludes this new report. This study, conducted independently by A.T. Kearney with sponsorship from Cisco®, has uncovered major service improvements and cost reductions as a result of "shared services".
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eService: Winning in the Global Marketplace |
| By : eGain |
Published Date: Feb 12, 2007 |
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The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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Growing Opt-in Lists: Turning Web Browsers into Buyers |
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Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
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Human Resource Management and the Cellular Retailer |
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The best way to take control of employee management is to automate human resource (HR) processes, including time tracking, schedules, and payroll calculation. This document addresses the key points that cellular retailers, wholesalers, and master agents need to know about implementing and using CellularManager's centralized web-based HR management system.
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Helpdesk Password Resync |
| By : PassGo |
Published Date: Oct 21, 2005 |
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Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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Have Loyalty Cards Peaked? |
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Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
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How to Acquire Satisfied and Loyal Online Customers |
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This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
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How Lack of Password Management Solutions Frustrates Users and Increases Administration Headaches |
| By : CA |
Published Date: Mar 26, 2008 |
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Finding the right password for the right IT environment can be time-consuming, confusing, and a drag on a user’s workplace productivity no matter if they’re an employee, or an external partner, contractor, or customer. Recreating passwords when they expire is an even greater challenge. But worst of all is the combination of issues associated with finding and regularly recreating passwords on a multitude of applications all across the corporate network.
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Interactions: The Foundation of Business Relationships |
| By : eGain |
Published Date: Oct 12, 2007 |
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Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
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Making the Case for a Social Media Strategy |
| By : Cymfony |
Published Date: Jul 11, 2006 |
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Social media - online sites like blogs and discussion boards where consumers create and share information and opinions directly with each other - are beginning to affect brands. Download this white paper now to understand the importance of a social media strategy, and how to make the case to management.
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MarketSharp Builds Customer Sales and Satisfaction with Easy Online Events |
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Generating qualified customer leads and reaching more prospective customers is tough for most businesses. To gain new prospective customers, MarketSharp salespeople routinely traveled to distant cities to conduct in-person sales seminars. Any time they traveled, it could be a three-day ordeal for a one-day event. The travel costs and productivity losses were terrible.
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Password Management: Gateway to Managing Identities |
| By : CA |
Published Date: Jul 16, 2007 |
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Password Management is often the starting point of Identity Management projects. If not managed properly, the long term challenges of IAM projects are further complicated. In order to meet the enterprize challenges, comprehensive identity management solutions that incorporate password management tools need to be automated, centrally managed, support heteregenous IT environments and interoperate with other IAM suite of products.
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Power to Improve Everything: Enabling the Customer-Centric Enterprise |
| By : Verint |
Published Date: Oct 10, 2007 |
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What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind? If it isn’t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company.
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QoS, QoE and Total Customer Experience |
| By : MASERGY |
Published Date: Jul 03, 2007 |
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Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
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Results 1 - 25 of 54 matches |
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